Hospice and Home Care Can Immediately Benefit from Intelligent Automation

Hospice and Home Care (HHC) providers serve an incredibly vital role in the Healthcare Industry providing an array of medical services that deliver comfort to patients and their families. However, as with most Healthcare sectors – HHC organizations are short staffed, sometimes limiting their ability to offer care to all individuals who need it.

In addition, HHC organizations face the challenge of relying on extremely manual processes due to the level of interoperability between multiple insurance portals and EHRs. The combination of limited staff and highly manual workflows result in lengthy process cycles which impact eligibility checks, denials, claims and onboarding – ultimately affecting the availability of patient care and experience.

The good news is that Hospice and Home Care organizations can resolve these challenges by implementing automation technology. Intelligent Automation is already being leveraged by many sectors in the Healthcare Industry to save time and relieve staff of manual task burdens.

Automation provides solutions to the existing challenges faced by HHC organizations. Continue reading to understand how Intelligent Automation helps Hospice and Home Care realize benefits that improve overall productivity.

How Intelligent Automation makes a difference for Hospice and Home Care

Improves Data Integration, reduces Interoperability

Automation eases the struggles of integrating data between multiple systems. Data is seamlessly exchanged between EHRs (like Wellsky and Waystar), billing systems, and payer databases. This not only makes it easier for staff to access the information they need using less key strokes – with less data entry, data transfer is faster and more accurate.

Shortens process cycles to Improve Eligibility turn-around

Hospice and Home Care providers must navigate complex eligibility criteria, including Medicare, Medicaid, and private insurance requirements. Verifying patient eligibility involves manually checking multiple databases, reviewing extensive documentation, and coordinating with payers.

With Intelligent Automation, bots can mimic human actions such as signing into systems, pulling up patient records, verifying coverage dates, billing codes and insurance/physician certifications. The laborious task of accessing and checking multiple insurance portals for each patient is completed independently by bots.

Higher Accuracy reduces total Denials

With bots performing actions and data retrieval, the possibility of error decreases, thereby improving accuracy. With shorter process cycles for Eligibility checks and greater accuracy, the causes and processing time for Denials is reduced.

In addition, bots can review Denials for errors, correct the errors and resubmit the claims – decreasing Denial rates and the burden of follow up.

Process Optimization results in Faster Onboarding

Patient onboarding runs timelier and more efficiently as processes are streamlined. The results include improved patient experience and the opportunity to increase the total number of admissions.

Automation improves Staff Morale

As staff are relieved of manual, tedious task burdens – they can refocus their time and efforts on more complex tasks which add value to the organization. This means spending more time on improving patient care and experience. This benefit also results in building staff morale as they are focused on challenging and rewarding work instead of data entry.

Higher Productivity with Less Staff

As Automation handles more processes, productivity increases amongst existing staff. Organizations can meet and process the work at hand without having the added stress of continual hiring and training of new staff.

Conclusion

There are multiple ways Intelligent Automation can help Home and Healthcare organizations streamline manual processes and improve their ability to elevate patient experiences. Once an organization understands the many benefits achieved through process automation, the best way to move forward is to work with an experienced automation consultant who can work with you to implement the technology, provide guidance in choosing automation candidates and develop the automations.

SphereGen is an experienced service provider in delivering Intelligent Automation solutions across the healthcare industry, however we know it can be overwhelming to understand all your options. If you would like to better understand our approach to getting started, please read our blog Hesitant to Implement AI? Start Small using Intelligent Automation in Non-Clinical Processes. 

Intelligent Automation is a foundational solution in streamlining processes and boosting productivity. This technology can make a fundamental difference in providing relief to Hospice and Home Care staff. Take that first step and start seeing the benefits!