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How Remote Assist and HoloLens 2 successfully reduced Manufacturing downtime

SphereGen Case Study
Remote Assist

Global manufacturer with multiple plant locations improves process output using remote support.

Remote Assist
technology globe

How Remote
Assist and HoloLens 2
successfully reduced Manufacturing downtime

SphereGen Case Study
Remote Assist

Global manufacturer with multiple plant locations improves process output using remote support.

Remote Assist

O V E R V I E W

Learn how a global manufacturer was able to reduce equipment downtime, increase specialist productivity, and reduce the cost of travel and equipment breakdowns by utilizing the HoloLens 2 and Remote Assist. A simple solution to a complex and costly problem in the industry.

Challenges

Support for equipment breakdowns in remote locations relied on phone calls or waiting for a specialist to arrive on-site to fix the problem. The manufacturer was experiencing slow turnaround on technical support calls. Available solutions were costly or inefficient, involving expensive last-minute travel or cumbersome remote viewing methods such as video calls using a phone, iPad and Laptops.

The manufacturer needed a solution to:

  • Reduce the cost of sending specialists to address support requests
  • Reduce production downtime caused by waiting for a specialist to arrive
  • Improve the capabilities of their remote support services

SOLUTION

Implemented HoloLens 2 with Remote Assist services. The manufacturer purchased (1-2) HoloLens 2 headsets per factory so that when a piece of equipment requires service, a specialist can evaluate the equipment remotely. Using annotations and visual cues, the specialist can walk the technician through the solution instead of having to travel to that location.

THE DETAILS​

IMPACT

  • Decrease equipment downtime and associated costs
  • Reduced the total cost of travel throughout the year
  • Decreased response time to a service request
  • Improved the remote support service capabilities by making it easier to view the shop floor (hands free headset)

PLATFORM + SKILLS

Platform

  • Microsoft Teams
  • Remote Assist (RA)
  • HoloLens 2

Skills

  • Azure
  • HoloLens 2 & Remote Assist Support
  • HoloLens 2 Implementation
  • Remote Assist Implementation
  • Microsoft Teams Implementation (Microsoft Admin Portal, Intune, and Power Platform Admin Center)
View and download this case study here

WE ASSIST
SMALL + MEDIUM
SIZED BUSINESSES

As a privately-held small business, we understand the goals, needs, and challenges of organizations your size. SphereGen leverages 10+ years of experience to find the ‘best technology fit’ for clients whether you build, buy or customize software and services.