How Remote Assist and HoloLens 2 successfully reduced Manufacturing downtime
SphereGen Case Study
Remote Assist
Global manufacturer with multiple plant locations improves process output using remote support.
OVERVIEW
Learn how a global manufacturer was able to reduce equipment downtime, increase specialist productivity, and reduce the cost of travel and equipment breakdowns by utilizing the HoloLens 2 and Remote Assist. A simple solution to a complex and costly problem in the industry.
Challenges
Support for equipment breakdowns in remote locations relied on phone calls or waiting for a specialist to arrive on-site to fix the problem. The manufacturer was experiencing slow turnaround on technical support calls. Available solutions were costly or inefficient, involving expensive last-minute travel or cumbersome remote viewing methods such as video calls using a phone, iPad and Laptops.
The manufacturer needed a solution to:
- Reduce the cost of sending specialists to address support requests
- Reduce production downtime caused by waiting for a specialist to arrive
- Improve the capabilities of their remote support services
Solution
Implemented HoloLens 2 with Remote Assist services. The manufacturer purchased (1-2) HoloLens 2 headsets per factory so that when a piece of equipment requires service, a specialist can evaluate the equipment remotely. Using annotations and visual cues, the specialist can walk the technician through the solution instead of having to travel to that location.
THE DETAILS
IMPACT
- Decrease equipment downtime and associated costs
- Reduced the total cost of travel throughout the year
- Decreased response time to a service request
- Improved the remote support service capabilities by making it easier to view the shop floor (hands free headset)
PLATFORM + SKILLS
Platform
- Microsoft Teams
- Remote Assist (RA)
- HoloLens 2
Skills
- Azure
- HoloLens 2 & Remote Assist Support
- HoloLens 2 Implementation
- Remote Assist Implementation
- Microsoft Teams Implementation (Microsoft Admin Portal, Intune, and Power Platform Admin Center)
View and download this case study here
WE ASSIST
SMALL + MEDIUM
SIZED BUSINESSES
As a privately-held small business, we understand the goals, needs, and challenges of organizations your size. SphereGen leverages 10+ years of experience to find the ‘best technology fit’ for clients whether you build, buy or customize software and services.
