Global manufacturer with multiple plant locations improves process output using remote support.
Global manufacturer with multiple plant locations improves process output using remote support.
Learn how a global manufacturer was able to reduce equipment downtime, increase specialist productivity, and reduce the cost of travel and equipment breakdowns by utilizing the HoloLens 2 and Remote Assist. A simple solution to a complex and costly problem in the industry.
Support for equipment breakdowns in remote locations relied on phone calls or waiting for a specialist to arrive on-site to fix the problem. The manufacturer was experiencing slow turnaround on technical support calls. Available solutions were costly or inefficient, involving expensive last-minute travel or cumbersome remote viewing methods such as video calls using a phone, iPad and Laptops.
The manufacturer needed a solution to:
Implemented HoloLens 2 with Remote Assist services. The manufacturer purchased (1-2) HoloLens 2 headsets per factory so that when a piece of equipment requires service, a specialist can evaluate the equipment remotely. Using annotations and visual cues, the specialist can walk the technician through the solution instead of having to travel to that location.
