RPA takes over repetitive, mundane tasks to alleviate employee time for more important responsibilities

• Manual Processes are costly, both time and labor intensive, and prone to error
• If mundane operational tasks can be automated, then time and labor can be focused on strategic business
• Repetitive processes lead to less job satisfaction

Challenges

The company relied on a multistep manual process of reviewing a mainframe-generated paper report, often several hundred pages or more, to identify and flag order errors or exceptions in pencil. The marked-up report would then be handed off to other team members who would make the corrections in the mainframe.​

This required a large workforce spanning multiple shifts to manage the order load and meet shipping schedules. Whenever sufficient staff levels could not be maintained, processing slowed down and orders were lost. This led to costly customer service issues and lost revenues. Manual results were non-standard, inefficient, and prone to inaccuracy.​

Solution

Instead of relying on a paper printout, SphereGen leveraged rules-based RPA to read report data output to a text file to extract only the valid exceptions requiring corrective actions. The corrective mainframe updates were then made directly by the automation.​

In place of a manually initiated process every 2 hours, automations are run multiple times every hour on the hour ensuring that shipment timelines are always met; the need for customer service is minimized; and mainframe updates are 100% accurate. Email notifications are used in special cases.