MICROSOFT REMOTE ASSIST

MORE THAN JUST A VIDEO CALL

Imagine being able to collaborate with subject matter experts (SMEs) without worrying about location or travel. Dynamics 365 Remote Assist allows users to work with others efficiently and effectively through the power of smart devices including the Microsoft HoloLens. Connect with SMEs in different time zones or countries, while solving problems in real-time.

 

Microsoft’s Leading Partner in Remote Assist

Remote Assist Overview

LIVE SUPPORT

Emergencies arise and staff members find themselves in situations that are beyond their expertise. They require additional assistance but that might mean waiting for hours or days for help to arrive.

In the medical world, waiting might affect patient outcomes. In the business world, downtime means loss of money and affects customer satisfaction.

Remote Assist allows you to solve problems in real-time.

HoloLens, Remote Assist, Surgeon

ACTIVE USE CASES

SURGICAL ASSISTANCE

Specialists can participate in surgeries remotely, witnessing the surgeon’s view up close and guiding them through complicated proceduresNo more waiting for travel time or time zone adjustment.

EQUIPMENT REPAIR

Expertise is just a phone call awayTechnicians have annotated guidance as Subject Matter Experts (SMEs) work with them to repair equipmentEquipment no longer sits idle waiting for repairs reducing interruptions to production schedules.

COLLABORATION

Enhance effective collaboration with colleagues using spatially aware annotations.

Communication becomes more precise when all call participants can interactively annotate real-time physical views.

Complete the picture by sharing supporting documents and information during the call.

ACTIVE USE CASES

CONSULTATIONS

Whether it be Physicians or Technicians, Remote Assist users can consult with peers or specialists getting the information they need to make informed decisions.

WALK THE SITE WITHOUT BEING ON SITE

Remote inspectors can assess product quality or monitor machine floors from the home office. Accomplish multiple site visits in one day without the worry of traffic.

KNOWLEDGE TRANSFER & TRAINING

Using the Microsoft HoloLens operators can receive visual support and operate hands-free when engaged in work

Remote Assist brings critical information into view and allows easy knowledge transfer from experts to operators. Sharing real-time views with experts enables Remote Assist users to get the help they need without being limited by travel time and cost. Experts effectively share their knowledge from anywhere in the world. 

Remote Assist

ACTIVE USE CASES

SURGICAL
PROCTORING

The complicated process of Board certification for Surgeons is simplified when travel is taken out of the equation.
Scheduling is easier and Proctors see exactly what the Surgeon sees offering annotated guidance if needed.

MENTORSHIP/
GUIDANCE

Senior-level or retiring staff can easily transfer workshop knowledge to trainees in multiple locations.

MACHINE
TRAINING

Train multiple technicians in separate locations while the expert works on the plant floor in real-time repair work.

MEDICAL DEVICE TRAINING/SALES

Subject Matter Experts (SMEs) can train staff in using medical devices, without having to be physically present.

HoloLens

MICROSOFT DYNAMICS 365

REMOTE ASSIST PACKAGE

Collaborate remotely with heads-up, hands-free video calling, image sharing, and MR annotations.

Includes:

– (1) HoloLens 2 headset

– Remote Assist setup and training in an existing Office 365 environment

– 1 year license of Dynamics Remote Assist

STARTING AT $9,500* USD

*This price includes a 1 year license to O365 Remote Assist. After the first year, monthly charges will apply. Pricing for services may vary. Microsoft O365 monthly cost(s) can be found here

Learn more about another Microsoft hands-free Mixed Reality application Guides

Thinking of installing Remote Assist?

Read this for a successful implementation!