SphereGen

spheregen logo on transparent background

Dynamics 365
Guides and
Remote Assist

Microsoft Dynamics 365 Guides and Remote Assist is transforming operations. Using HoloLens 2, remote teams collaborate in real-time with a shared field of view, enabling experts to provide remote assistance and step-by-step process guides for your staff.

Dynamics 365 Guides and Remote Assist

Microsoft Dynamics 365 Guides and Remote Assist is transforming operations. Using HoloLens 2, remote teams collaborate in real-time with a shared field of view, enabling experts to provide remote assistance and step-by-step process guides for your staff.

woman using hololens 2 headset using microsoft guides and remote assist to make a repair

Assistance from anywhere.

Microsoft Dynamics 365 offers tools that enhance collaboration and streamline processes using the HoloLens 2 and other smart devices. Remote Assist allows users to remotely connect and troubleshoot through hands-free video calling. Additionally, users can leverage step-by-step instructions for complex processes with Microsoft Guides. Whether troubleshooting or managing operations, these tools offer seamless solutions to save time and increase efficiency.

woman using hololens 2 to do a remote call for assistance using Guides and Remote Assist

Modernized methods equal savings.

Microsoft Guides and Remote Assist provide a cost-effective solution to solve training challenges. In fact, a Forrester research study found that this training improved efficiency by 60% and saved $1,440 per trainee in training costs. This training also benefits organizations with an aging workforce as it enables younger employees to learn the ropes from retiring colleagues with years of experience in their role.

Interactive training &
knowledge transfer

───

Organizations face challenges that even the most experienced users may not be able to navigate. These situations can be mitigated with live support through Microsoft Remote Assist. Users can easily receive hands-free assistance, allowing them to concentrate on their tasks while internal experts guide them through the process.

Live support

───

Guides and Remote Assist are great tools that enhance teamwork and achieve organizational goals. With spatially aware annotations, communication becomes more efficient and precise whether in the same room or across the globe. Colleagues interactively annotate real-time environments for effective collaboration and share supporting documents and information, ensuring all team members are aligned and working towards success.

Collaboration

───

image of microsoft guides holograms

Interactive training &
knowledge transfer

───

Microsoft Guides and Remote Assist provide a cost-effective solution to solve training challenges. In fact, a Forrester research study found that this training improved efficiency by 60% and saved $1,440 per trainee in training costs. This training also benefits organizations with an aging workforce as it enables younger employees to learn the ropes from retiring colleagues with years of experience in their role.

man using hololens 2 to do a remote call for assistance using Guides and Remote Assist

Live support

───

Organizations face challenges that even the most experienced users may not be able to navigate. These situations can be mitigated with live support through Microsoft Remote Assist. Users can easily receive hands-free assistance, allowing them to concentrate on their tasks while internal experts guide them through the process.

woman using hololens 2 to collaborate using Guides and Remote Assist

Collaboration

───

Guides and Remote Assist are great tools that enhance teamwork and achieve organizational goals. With spatially aware annotations, communication becomes more efficient and precise whether in the same room or across the globe. Colleagues interactively annotate real-time environments for effective collaboration and share supporting documents and information, ensuring all team members are aligned and working towards success.

Ready to increase efficiency, reduce downtime, and improve collaboration?

Harness the power and enjoy the ease of using Microsoft Guides & Remote Assist with HoloLens 2 today!  We are here for you!

woman wearing hololens 2 using microsoft guides

Hands-free Operations

Microsoft Guides on the HoloLens 2 headset offers hands-free operation by navigating through tasks with voice or gaze. With step-by-step instructions and the freedom to move, you can complete complex tasks in the field or on the job site without fumbling through a physical manual or relying on instructional content on your smart device.

Virtual Instructions

Have you ever found yourself in need of technical assistance but unable to receive immediate on-site support? Microsoft Guides bridges that gap. With the HoloLens 2, you can superimpose virtual content onto physical objects, enhancing the accuracy and efficiency of your troubleshooting process. Virtual tools offer a practical solution for improving workflows, reducing errors and downtime across industries.

Analytics

Power BI analytics provides data to track employee training efficacy. Through data visualization, companies gain critical insights into performance, identifying training gaps, and optimizing content for better outcomes while enhancing skills, engagement, and productivity.

Our Packages

SERVICES ONLY
If you already have a HoloLens, then our services package is the perfect option for you.

Includes:

  • – Setup of Guides in an existing Microsoft Office 365 environment using your own HoloLens 2 headset
  • – Implementation of Dynamics 365 with Microsoft Teams
  • – Technical Support through the implementation process
  • – Development of 1 Guide implementation
  • – Remote Assist setup and implementation in an existing Office 365 environment
  • *Additional support package available upon request
QUICK START
Build and create easy-to-use, 3D visual training instructions with Microsoft Guides.

Includes:

  • – Services Only package
  • – (1) HoloLens 2 headset
  • – Establishment of Guides in existing Office 365 environment
  • – Development of 1 Guide implementation
  • – Remote Assist setup and implementation in an existing Office 365 environment
  • *Additional support package available upon request