Remote Assist/Guides
Overview In today’s global economy, businesses are actively seeking ways to achieve significant returns on investment (ROIs) with new technologies. Mixed Reality solutions like Dynamics 365 Remote Assist and Guides not only help companies achieve compelling cost savings, but many discovered it affects employee’s wellbeing in a positive way. HoloLens 2 with Remote Assist (RA) and…
Mount Sinai Health System, in partnership with SphereGen and Microsoft’s HoloLens 2 equipped with Dynamics 365 Remote Assist (RA), have taken another step-in realizing Mt. Sinai’s mission – to provide global surgical health to places around the world that are underserved. Since this project began in August 2020, Remote Surgery with HoloLens 2 technology has…
Microsoft’s Remote Assist (RA) application is a powerful tool, allowing experts to remotely provide support, feedback, mentorship, and training. It is currently being used in a variety of fields including Manufacturing, Construction, and Medicine. Having helped with deployments of Remote Assist across multiple industries, SphereGen has found several hurdles that should be addressed within the planning stage. By preparing ahead of time and keeping these hurdles in mind, you can be…
A lot has been written about WFH (working from home) recently. We wanted to share what our clients are experiencing and how they have overcome an almost intractable problem, providing hands-on services in the remote, WFH environment we find ourselves in with Remote Assist. “Remote Assist” is a term used for a suite of applications…
Training with Microsoft’s Dynamics Guides Microsoft’s Dynamics Guides is a useful tool to provide visual and audio aides for step-by-step instructions and hands-on training. Using the Hololens 2, Guides displays holograms, images, text, and video to achieve effective, interactive training manuals. Creating a Guide is easy and intuitive. Below, we talk about some of…
What is Dynamics 365 Remote Assist? Dynamics 365 Remote Assist is an out-of-the-box communication platform that allows video and/or voice collaboration (like Skype) through Microsoft Teams. Participants can interact with digitally placed content in the world around them, share drawings and share documents. It can be used on a HoloLens 1 or 2, a mobile…