APPLICATION SUPPORT

EVER EXPERIENCED THESE CHALLENGES?

Slide Extended maintenance turn around time New technologies and capabilities Higher client expectations Shortened product lifecycles
Information Technology IT

Today, your IT organization faces multiple challenges. You are expected to deliver solutions quickly and accurately without having business interruptions. Your company’s disparate applications require system integration across multiple platforms. Therefore developers spend the majority of their time maintaining applications, establishing connectivity and testing software. This is where SphereGen comes in- let us support your applications so your team has the time to work on new, value-add software and solutions.

OUR FIX?

FREE UP YOUR DEVS
WE MAINTAIN YOUR
SYSTEMS

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WE MAINTAIN YOUR SYSTEMS
Keep your development team focused on innovating your business

 Application maintenance and addressing bugs can take 50-75% of a developer’s time

 Reduce the burden of app maintenance/bug fixes by handing off application maintenance to SphereGen after production release

 Increase your developer career satisfaction as they concentrate on new solutions and increasing their technical knowledge
WE SUPPORT YOUR
BUSINESS

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WE SUPPORT YOUR BUSINESS
Increase overall productivity by letting SphereGen handle project overflow demand

 Augment your staff with our years of expertise in designing and developing solutions

 Collaborate with SphereGen to implement complex, emerging technologies when your staff might not have the experience

 Our services include solution architects, database design/consolidation, reporting, and testing
WE TEST YOUR
APPLICATION

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WE TEST YOUR APPLICATION
Leverage external testing teams to free up your developers

 Rely on established and verified testing plans to ensure quality of testing

Use Automated Test Scripts to identify potential performance issues within your application

Gain business owner and user confidence in your IT staff by producing higher quality software on the first release
WE ARE YOUR PARTNER FOR APP SUPPORT

SphereGen works to make sure that we are not just your software consultant, we are your software partner.

We take pride that our customers rely on us for our dependability, work quality, expertise, customer service and our willingness to go the extra mile as a team partner.

We deliver ongoing services to customers based on effective partnerships we develop with our clients at the start.

SPHEREGEN’S PROVEN PROCESS

The app support services we deliver are based on 10+ years of a proven delivery process. Highlights of our process are:

01

Experienced IT Account Managers work to understand your support goals, opportunities and Information Technology challenges

02

Our Technical SMEs work to understand the specifics of your environment, including code management, bug reporting and IT infrastructure

03

Based on the collaborative findings, our solution architects deliver support programs for your review and approval

04

We take over support of your existing apps and maintenance needs, so your developers can work on high-value business applications

05

Issue Reports and Maintenance updates are delivered in regularly scheduled status calls

06

Review and feedback is implemented to make any necessary changes to improve the process

WHAT OUR CLIENTS ARE SAYING…
Christopher Magnifico
St. George’s University

“I have been blessed to develop multiple software products with SphereGen over the past 4 years. They are knowledgeable, talented and highly efficient! I highly recommend them!”

Steven Sherman
MBIA

“I have utilized SphereGen on a number of mission critical business applications, most notably a custom enterprise wide .net single sign-on solution as well as development and delivery of a highly customized Sharepoint records center. I have been in IT for over 25 years and I can say without question, this is an exceptional consulting firm. SphereGen utilizes agile project management methodology and in my experience consistently delivers on time and within budget.”

Anne Marie Biernacki
ActualMeds

“Thanks to SphereGen for your support in providing for our clients in the diligence process. The talented SphereGen team has been an essential part in developing and supporting our business. It continues to be an honor, privilege, and pleasure to work with SphereGen.”

 

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