Information Technology IT

EVER EXPERIENCED
THESE CHALLENGES?

Today, every IT organization is faced with delivering solutions quickly and accurately. Therefore, your developers spend the majority of their time addressing existing issues in application maintenance and software testing. SphereGen helps clients deliver more value by freeing developers to work on new, value-add software and solutions through Application Support.

OUR FIX?

FREE UP YOUR DEVS
WE MAINTAIN YOUR
SYSTEMS

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WE MAINTAIN YOUR SYSTEMS
Keep your development team focused on innovating your business

 Application maintenance and addressing bugs can take 50-75% of a developer’s time

 Reduce the burden of app maintenance/bug fixes by handing off application maintenance to SphereGen after production release

 Increase your developer career satisfaction as they concentrate on new solutions and increasing their technical knowledge
WE SUPPORT YOUR
BUSINESS

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WE SUPPORT YOUR BUSINESS
Increase overall productivity by letting SphereGen handle project overflow demand

 Augment your staff with our years of expertise in designing and developing solutions

 Collaborate with SphereGen to implement complex, emerging technologies when your staff might not have the experience

 Our services include solution architects, database design/consolidation, reporting, and testing
WE TEST YOUR
APPLICATION

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WE TEST YOUR APPLICATION
Leverage external testing teams to free up your developers

 Rely on established and verified testing plans to ensure quality of testing

Use Automated Test Scripts to identify potential performance issues within your application

Gain business owner and user confidence in your IT staff by producing higher quality software on the first release
WE ARE YOUR PARTNER FOR APP SUPPORT

SphereGen works to make sure that we are not just your software consultant, we are your software partner.

We take pride that our customers rely on us for our dependability, work quality, expertise, customer service and our willingness to go the extra mile as a team partner.

We deliver ongoing services to customers based on effective partnerships we develop with our clients at the start.

SPHEREGEN’S PROVEN PROCESS

The app support services we deliver are based on 10+ years of a proven devliery process. Highlights of our process are:

01

Experienced IT Account Managers work to understand your support goals, opportunities and Information Technology challenges

02

Our Technical SMEs work to understand the specifics of your environment, including code management, bug reporting and IT infrastructure

03

Based on the collaborative findings, our solution architects deliver support programs for your review and approval

04

We take over support of your existing apps and maintenance needs, so your developers can work on high-value business applications

05

Issue Reports and Maintenance updates are delivered in regularly scheduled status calls

06

Review and feedback is implemented to make any necessary changes to improve the process